Get in touch
Questions about products, orders, or water quality? We're here to help.
How to reach us
Email is the fastest way for us to log your question and route it to whoever can answer it best. Include your order number (if any) and a brief description of your water source — saves a back-and-forth.
What we can help with
- Product fit — which system makes sense for your water, your plumbing, and your budget.
- Orders, shipping, and returns — anything transactional. Include your order number.
- Water-quality questions — we can read most utility water reports; share yours and we'll point out what matters.
For wholesale, press, or partnership inquiries, mention "wholesale" / "press" / "partnership" in your subject line and we'll route accordingly.
Send us a message
Our contact form lives in the app — send a message and track the reply there. Prefer email or phone? Use the contact details below.
Open the appContact details
EMAIL
HOURS
Mon–Fri, 9am–5pm ET
RESPONSE TIME
We typically respond within 1 business day.
